I. General Information
II. Emergency Assistance Program (Crisis24)
III. GeoBlue Insurance Program
IV. International Insurance Coverage
V. Driving a vehicle while abroad
VI. Personal Property Insurance
Tulane University has contracted with Crisis24 to offer its employees and students traveling abroad medical, personal travel, and security advice and assistance, as well as emergency evacuation services due to illness, injuries, natural disasters, and security events. In addition, access to online information for up-to-date travel conditions and other important information is available.
PLEASE NOTE THAT THIS IS AN ASSISTANCE PROGRAM ONLY AND NOT HEALTH INSURANCE!
SEE SECTIONS III AND IV BELOW FOR HEALTHCARE INSURANCE COVERAGE AVAILABLE TO TULANE EMPLOYEES AND STUDENTS WHILE TRAVELING ABROAD.
Summary of benefits provided under the Crisis24 Program:
Medical Assistance: Includes referral to a doctor or medical specialist, medical monitoring when you are hospitalized, emergency medical evacuation to a home hospital or an adequate facility, medically necessary repatriation, and return of mortal remains. It also includes assistance with dental referrals.
Personal Assistance: Includes pre-trip planning, medical, dental, and legal referral information; travel advisory assistance; embassy, and consular information; emergency information; lost document assistance; emergency message transmission; emergency cash advance; emergency travel arrangements; and translator/interpreter access while traveling.
Security Assistance: Includes evacuation when personal security is threatened by political instability or civil unrest to the nearest safe location at the earliest possible time. This includes personal security during natural disasters. If evacuation is not reasonably possible, regular contact can be maintained until the threat to personal security is abated, or evacuation becomes reasonably possible.
REGISTER WITH CRISIS24
After booking Tulane-related travel through Concur/World Travel Management Services, faculty, students, and staff traveling outside of the United States will automatically be enrolled in Crisis24's international travel safety program and will have access to the following benefits via the web portal and mobile app:
Emergency Hotline: (+1) 312-470-3115 or Toll-Free: (+1) 844-896-4183 / firstname.lastname@example.org, available 24/7/365. Only use when in need of medical or security assistance while abroad.
Access to itinerary-specific security information to better understand possible threats and disruptions in your vicinity or for any location worldwide.
Free Two-way messaging capabilities so that Tulane can confirm your safety in the event of a crisis or deliver important notifications.
Crisis24 Worldcue® Web Portal
Tulane’s faculty, students, and staff traveling internationally have access to comprehensive safety information, location alerts, and security/emergency assistance via the Worldcue Web Portal. Follow these instructions to log in:
Go to traveler.worldcue.com
Log in using your Tulane credentials (email/password).
If needed, update your profile settings, preferences, and emergency contact information.
Save the Crisis24 Assistance Hotline Phone Number & Email: (+1) 312-470-3115 or Toll Free: (+1) 844-896-4183 / email@example.com.
If you experience any difficulties, please get in touch with Crisis24.
You may also contact the Office of Enterprise Risk Services at 504.865.5653 for assistance.
For faculty and staff providing direct support to the Study Abroad Program at its County of assignment whose health insurance does not apply abroad or who want to supplement existing health insurance, enrolling in the GeoBlue Insurance Program may be worthwhile. For a summary of the benefits provided through the GeoBlue Insurance Program, as well as information on costs and policy exclusions, please see the updated 2023 Member Guide for the 2023 benefits. Faculty and Staff may purchase the insurance via their school or department "fulfillment coordinator." Please check this fulfillment coordinator link for contact information. If you need more information, please contact the Office of Enterprise Risk Services at 504.865.5653 or visit the GeoBlue Website. If you are not providing direct support to a Study Abroad Program, please visit the GeoBlue website for individual plans.
If students are accompanying any faculty or staff member abroad, the faculty or staff member should request that the student verify that the student's health insurance will apply in foreign countries. If a student's health insurance does not apply in foreign countries, the student should be directed to apply for coverage under the GeoBlue Insurance Program.
The Office of Enterprise Risk Services at Tulane University maintains additional property, casualty, and workers' compensation insurance policies applicable to employees working in a foreign country.
If you have questions or need additional details on the coverages or countries that may be excluded, please contact the Office of Enterprise Risk Services, 1555 Poydras Street, Suite 922, telephone 504.865.5653.
For health and employee benefits insurance, please contact HR, including Business Travel – International Medical Coverage.
The employee is required to purchase the locally required coverage, including physical damage coverage. Tulane's foreign package auto liability insurance is excess of locally required auto insurance.
Many foreign automobile insurance policies exclude liability coverage if the driver does not have a valid drivers' license or if the driver is intoxicated or presumed to be intoxicated. Also, because many foreign countries do not recognize U.S. drivers' licenses, an International Driving Permit ("IDP") is highly recommended if you plan to drive abroad (most countries accept an IDP). Before your departure, you can obtain an IDP through either of the two automobile associations authorized by the U.S. Department of State, AAA (American Automobile Association) or National Auto Club. You can apply online or at a local office. Driving conditions in some countries can be hazardous. Check local driving conditions on the U.S. State Department website.
Personal property insurance for students, faculty, and staff covering worldwide on broad conditions is available at reasonable premiums and deductibles as low as $25 at https://www.collegestudentinsurance.com/quote_gallagherkoster.aspx?csiref=gk.
Coverage can include items owned by the department as well as personal property of the traveler.
Please always check with Crisis24 for location-specific warnings.